Updated: Covid-19 – Questions You May Have12/06/2020
Are you open?
Yes. We have remained open throughout Lockdown and as of the 12th June we are now entering the Amber Phase. While in this phase we must prioritise essential and urgent care. Appointments for routine examinations are still unable to be carried out. We are always available for phone consultations and enquiries.
What is essential eye care?
This includes but is not limited to appointments for patients who would not normally be considered to be emergencies, but where, in the practitioner’s professional judgement, a delay in an examination may be detrimental to a patient’s sight or wellbeing.
- Your vision has suddenly changed or become blurry
- Painful or red eye.
- Advised to attend this practice by NHS 111 or another healthcare professional
- You have broken or lost your spectacles and need another pair to function
- You have a problem with your contact lenses
Firstly, if in doubt please contact us and we will discuss over the phone and advise you accordingly. Secondly, a sudden loss of vision, sudden onset of new and numerous flashers and floaters in one eye, or blurry vision would be considered an emergency. Additionally, sudden distortion of straight lines or a very red of painful eye would also be classed as such.
How do I contact you?
The same way as usual on 01670 813185 or via our website.
Can I order contact lenses and solutions?
How would I be able to order the above?
Please visit the contact lens & solutions page on this website to order. We can dispatch direct from the manufacturer to you. If you are having any troubles accessing this, please leave us a message via the website or email email@example.com
How can I collect my contact lenses?
Many patients have their lenses posted to them automatically and there is NO disruption to this service.
For those who normally collect their consignment from the practice this can also continue as normal. We are trying to have as many consignments posted to patient’s home addresses. However, on the occasion where this is not possible, we will notify you when the contacts arrive, at which point you can opt to collect or we can also post the lenses to you. If your lenses are due in April and May 2020, home delivery has already been organised for your convenience.
Infrequent wearers can also continue to self-trigger their lenses, either by contacting the practice or via our website.
What if my contact lenses are not due but I seem to be running low?
If you are worried about running low on contact lenses, please contact us and we will organise emergency supplies while your consigment is in transit.
I know I’m out of date with my aftercare, can I still order?
Yes, under these extreme circumstances we have been provided with flexibility, to consider your health interests.
Can I still recycle my contact lenses?
Of course. Just as you normally would – store your lenses and packaging and bring them once you feel able to do so and normal trading resumes.
My spectacles are broken, can these be fixed?
We will do our best as it depends on the type of damage. We would urge you to call us prior to your visit to us where we may request an image of the breakage and advise of the best action to take.
Can I still collect my spectacles?
Yes, although it is advised you call us in advance as the practice may have different operating hours. If you are worried about visiting us, we can have them posted or delivered to you. Unfortunately, we cannot adjust spectacles to fit at this stage. If you wish to return when the practice fully reopens, we will adjust them as necessary.
Can I order a new pair of spectacles?
We are able to provide spectacles during this time if you fall under the ‘essential’ criteria. Please contact us prior to your visit for more details to ensure safe social distancing.
What if my eye is sore?
This could be classed as an emergency and we would recommend the Medical Optometrist take a consultation via telephone. If the symptoms appear to be a concern, we will examine and treat accordingly within the practice. Our goal is to avoid unnecessary hospital appointments and therefore free the NHS of vital work.
I usually see a different Optometrist, could I come to you if I have a problem?
Yes. As Medical Optometrists we are open to all acute eye emergencies. As these appointments are not funded by the NHS there would be a charge.
When will I be able to book a routine exam?
NHS England have still not clarified but we are anticipating early July. The government is monitoring this on a weekly basis, and we must abide by their recommendations.
Please keep visiting our website and Facebook for updates on the present situation.